Cancellation policy

Order Cancellations

Orders canceled before shipment may be subject to a cancellation fee of up to 10% of the product purchase price to cover non-refundable supplier reservation fees, payment processing fees, administrative costs, and other expenses incurred in securing the item.

Shipping fees will be fully refunded if the order has not yet shipped.

If an order has already shipped, it cannot be canceled and will instead be handled according to our return policy.

Orders placed using our Downpay payment option will be refunded based on the amount paid at the time of cancellation, less any applicable cancellation fees.

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Pre-Orders

Many of our products are limited-edition, collaboration, or manufacturer-reservation items offered on a pre-order basis.

By placing a pre-order, you acknowledge and agree that:

• Estimated shipping and delivery dates are provided for reference only and are not guaranteed.
• Manufacturing schedules may change without notice.
• Delays from manufacturers, suppliers, or licensors may occur.
• We may incur non-refundable supplier reservation fees and administrative costs when securing your item.
• Pre-order cancellations may be subject to a cancellation fee of up to 10% of the purchase price.
• If the manufacturer permanently cancels production of an item and we cannot fulfill your order, a full refund will be issued.